Privacy Policy

1. Who controls your data

The data controller is L&K D.O.O., Podgorica, Montenegro, operating under the Ladat Systems brand.

For privacy-related questions, contact us at [email protected].

2. Data we may collect

When you contact us through the website, email, phone or a messaging application, we may process:

• your full name;
• company or organization name;
• phone number and email address;
• the content of your inquiry and data you provide voluntarily;
• basic technical and security data, such as IP address, browser type, access time and logs needed to protect the website.

3. Why we process data

We process data only when necessary to:

• respond to your inquiry and communicate with you;
• prepare a proposal, agreement or steps prior to entering into a contract;
• provide agreed services and support;
• protect the website, systems and communications from abuse;
• comply with legal and business obligations.

We do not sell personal data and do not use it for automated profiling or decision-making.

4. How long we retain data

We retain inquiry data only for as long as needed to respond, complete the relevant communication and protect legitimate business interests. Inquiries that do not lead to cooperation are normally deleted no later than 24 months after the last communication.

Records created through a business relationship are retained for periods required by applicable law and contractual obligations.

5. Who may receive the data

We may entrust data to reliable service providers that enable website hosting, security, business email and message delivery. They process data only to the extent required to provide those services.

Some providers may process data outside Montenegro. In such cases, we aim to use providers that apply appropriate organizational, technical and contractual safeguards.

We may disclose data to competent authorities where required by law or necessary to protect legal interests.

6. Cookies and technical data

The website currently does not use marketing or analytics cookies. Hosting and security services may process limited technical data or use necessary mechanisms to operate the website, protect it from attacks and prevent unwanted messages.

If analytics or other optional cookies are introduced later, this policy and the consent mechanism will be updated accordingly.

7. Your rights

Subject to applicable law, you may request:

• confirmation of whether we process your data;
• access to personal data we hold about you;
• correction of inaccurate or incomplete data;
• erasure or restriction of processing where the legal conditions are met;
• an objection to certain forms of processing;
• withdrawal of consent where processing relies on consent.

You also have the right to contact Montenegro's Agency for Personal Data Protection and Free Access to Information.

8. Contact and policy changes

To exercise your rights or ask about data processing, email [email protected]. We may request reasonable proof of identity before acting on a request.

We may update this policy to reflect changes in law, services or technical solutions. The current version will always be published on this page.

Last updated: 31 July 2026.